Refund policy

Refund, Return & Cancellation Policy

At Steamlye, we want you to shop with confidence. If there's an issue with your order, we're here to help.

Order Cancellations

Orders may be canceled within 1 hours of purchase for a full refund. Once an order has been processed for shipment, it can no longer be canceled.

Returns

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging and accessories.

  • Be approved by our support team before being returned.

For hygiene and safety reasons, used pet grooming products cannot be returned unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or a short video showing the problem.

Depending on the situation, we may offer:

  • A replacement.

  • A refund.

  • Another appropriate resolution.

Missing Items

If your order is missing an item, please contact us within 30 days of delivery. We'll review your order and work to resolve the issue as quickly as possible.

Shipping & Delivery

Our products are carefully prepared and shipped through our trusted fulfillment partners. Because of this, delivery times may vary depending on your location, customs processing, weather, and carrier delays.

If your order is taking longer than expected, please contact us. We'll gladly check the status of your shipment and help resolve any delivery concerns.

Orders Marked as Delivered

If tracking shows your package has been delivered but you cannot locate it, please:

  • Check around your delivery location.

  • Ask neighbors or household members.

  • Contact your local carrier or post office.

If you're still unable to locate your package, contact us and we'll work with you to investigate.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Steamlye will cover the return shipping costs when applicable.

For approved returns that are not due to our error, customers may be responsible for return shipping costs.

Refund Processing

Once your return or claim has been reviewed and approved, refunds will be issued to your original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear.

Contact Us

If you have any questions about your order or this policy, please contact us at steamlye.support@gmail.com. We're always happy to help and will do our best to make things right.